Hello France Travel Ltd - Terms and Conditions & Privacy Policy 

Terms & Conditions
We accept internet bookings and will confirm these after the following steps have been completed. A Booking Form must be completed for each booking by the party leader together with the payment of the appropriate deposit plus personal insurance premiums. On receipt of these we will send you a confirmation invoice the balance on your invoice is payable 9 weeks before travel, If we are unable to accept your booking, your deposit will be returned in full. In the event of non-payment of your final balance by the due date we reserve the right to cancel your holiday.

The booking is made subject to the terms and conditions of anyone we utilise to provide services in relation to the holiday. We shall not be responsible for any loss, injury, damage, delay or otherwise which arises from the acts, defaults or omissions of persons, firms and companies over whom we do not have direct control.

After acceptance and confirmation of the holiday the deposit is non-refundable. Refunds on deposits may only be given at the discretion of Hello France Travel management. Cancellation of the holiday must be sent in writing. If you cancel your holiday before the final balance is due you will only forfeit your deposit. After this the following amounts will be payable. Less than 9 weeks and up to 4 weeks 60%, less than 4 weeks 100%. Refunds outside the above time limits may only be made at the discretion of Hello France Travel management. 

For the security of our customers it is a condition of booking that adequate insurance is effected. A passport is necessary for travel to France and we advise clients that the appropriate application forms can be obtained from all main Post Offices. There are no health formalities or visa requirements for EU nationals. Clients from other countries are advised to check with the French consulate.

We make every effort to ensure that information in our website/brochure is accurate. This information is sourced from campsite owners, tourist boards, ferry companies and the like many months in advance. For more up to date information please enquire at time of booking. The listing of site amenities does not guarantee availability as implementation is at the discretion of owners. Site Rules: The client and his party undertake to abide by the site regulations.

Facilities/Off Peak Holidays:
Please note that the site owners may not open full facilities outside the peak season.

Ferry/Airline:
If part of your holiday includes carriage by sea or air, it will be subject to the terms and conditions of the shipping company or airline.

Owners/Agents:
Owners and their agents reserve the right to make any structural or other alterations to their mobile homes, tents and equipment without notice.

We take all reasonable steps to ensure that the holidays advertised in this brochure have been properly arranged and we only use reputable organisations in this country and abroad to provide our service. Our suppliers in France are governed by the local and national laws and regulations in force in that country.

Mobile home accommodation runs from 4 pm to 6 pm on the first day of the holiday and finishes at 10 am on the final day. In order to guarantee entry to the accommodation clients are asked to arrive by 9 p.m. In the event of arrival after 9 pm arrangements can be made by contacting our office in advance. A deposit of up to €250 will be required on some sites which will be refunded once the accommodation is left in the condition in which it was received. Several sites take a deposit on arrival which they refund on departure. On these sites we do not add a cleaning deposit to the clients invoice.

Clients are responsible for any damage or breakages. Arrangements for repair will be made and payment should be made directly to the courier or site agent. The client shall indemnify us against all losses and/or damages arising directly from any act, default or omission of the client or member of the client’s party.

A Tourist Tax is payable directly by the client at some locations.
If you have a problem during your holiday with any of the services provided please inform the relevant supplier (e.g. your hotelier, accommodation rep. or site agent) so that they can put it right. If you have difficulties please call us on 00 441507 359358 so that we can take the matter up on your behalf. If you intend to complain to our office on your return you must obtain a complaint reference form detailing your complaint and any action offered or undertaken by our representative or campsite management. It is strongly suggested that you communicate any complaint to the supplier of the services in question without delay. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you are in resort and this may affect your rights under this contract. Notification of a claim must be made in writing within 28 days of the end of the holiday. The amount of compensation paid by us shall not be greater than the total amount of the travel arrangements made with us. We are unable to accept responsibility for any aspect of the holiday affected by matters over which we have no control, including but not limited to war, threat of war, civil commotion or strife, strikes, acts of God and all events outside our control. We reserve the right to alter, curtail or cancel a holiday.

We do not accept liability where there has been no fault on our part or on the part of our employees, sub-contractors, agents or suppliers and where the events complained of are due to an event which even with due care neither ourselves nor our suppliers could have foreseen.

We do our best to comply with special requests such as positions of accommodation units and families holidaying together, but in no circumstances can we guarantee this or accept a booking under such conditions.

Where children’s activities are arranged for safety reasons it may be necessary to limit numbers attending to a first come first served basis. Occasionally it may be necessary due to unforeseen circumstances to cancel the children’s activities. Because of the specialised nature of their activities children’s couriers sometimes cannot be readily replaced.

Hello France Travel is a Limited Liability Company. Hello France Travel acts as booking agents only.
All prices quoted are stated in Sterling and are based on exchange rates current and appropriate at the time of publication. If rates alter substantially this increase/decrease will be passed on to the hirer. The booking conditions may only be waived by a director of the company and in writing. The conditions are subject to and shall be construed according to English law.

In accordance with the EU directive covering Package Holidays we have set up a Trustee account. All payments made to Hello France Travel Ltd are placed into that account and remain in trust until the contract has been fully performed or any sum of money paid to the consumer in respect of the contract has been repaid to him or has been forfeited on cancellation by the consumer.

Hello France Travel Ltd - Private Policy
Introduction
The website from which you linked (the "Site") is operated by Hello France Travel Ltd. Hello France Travel respects your right to privacy and our Privacy Policy is designed to inform you of the methods and purposes for which we gather and use your data. By visiting the Site, you are accepting the practices described in this Privacy Notice. Information Collected by Hello France Travel Ltd

Each time you visit the Site, two general levels of information about your visit may be retained by Hello France Travel Ltd:
(1) non-personal information and
(2) personal information.

(1) Non-personal Information
Like most websites, we gather statistical and other analytical information collected on an aggregate basis of all browsers who visit the site. We use this information gathered from visitors to our websites in an aggregate form to get a better understanding of where our visitors come from and to help us better design and organize our website. The Site uses "cookie" technology. A cookie is a little piece of text stored by your browser on your computer, at the request of our server. We may use cookies to deliver content specific to your interests and to save your personal preferences so you don't have to re-enter them each time you connect to the Internet. You are always free to decline our cookies, if your browser permits, or to ask your browser to indicate when a cookie is being sent. You can also delete cookie files from your computer at your discretion. Note that if you decline our cookies or ask for notification each time a cookie is being sent, this may affect your ease of use of the Site.

(2) Personal Information
Personal information is information which is personal or particular to a specific visitor who chooses to provide that information. This category would typically include information provided by you for subscriptions or competitions including your name, postal and email address and contact phone number.

Purposes for which we hold your data
We keep your personal and non-personal data for the following purposes:

(1) To communicate with you and provide you with marketing and product information;
(2) To personalise your visit to the Site;
(3) To track your movement through the Site (for marketing and advertising purposes);
(4) To notify you of competitions, ezines or other promotions;
(5) To provide information to our advertisers and business partners;
(6) For the performance of any request by or contract with you.

We will process your personal information to administer your registration or subscription, determine your eligibility for certain services, provide services to you, and enable you to take advantage of other member benefits. Your information may also be used to verify your identity, to protect against fraud, and to send you updates about your account. If you do not wish to receive communications from us or our business partners, please email us.

Transfer of Data
We may share personal information with our business partners if we are satisfied that it will only be used in accordance with the purposes described above. We will also disclose your personal information if we are legally required to do so or if it is reasonably necessary to protect and defend the rights or property of Hello France Travel Ltd. We employ other companies and individuals to perform functions on our behalf. Examples include delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments, and providing customer service. These companies have access to personal information needed to perform their functions, but may not use it for other purposes.

Security
Unfortunately no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Hello France Travel Ltd cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your transmission, we use our reasonable commercial efforts to ensure its security on our systems.